Bluewater Health CEO says sorry for concerns over cyberattack
Bluewater Health says it’s sorry for the concerns of patients caused by a cyberattack at the hospital last month.
It was part of a major ransomware attack on hospital groups throughout southwestern Ontario.
“I want to acknowledge how unsettling it must be to our patients to have their personal health information compromised, and I sincerely apologize for the concern this has raised,” said Bluewater Health President and CEO Paula Reaume-Zimmer.
She was speaking at a virtual news conference Friday where she was joined by counterparts from the other affected hospitals.
While the hospitals have provided several updates on the recovery process, it’s the first time the group has spoken publicly together about the breach, and the first time Bluewater Health has answered questions directly.
“We know that some of you want to hear more,” said Reaume-Zimmer. “We also must be careful. This is an active incident. The perpetrators of this attack may still attempt to harm us further.”
Patient records from Bluewater Health dating back more than 30 years were stolen in the cyberattack, affecting 267,000 patients — also stolen were the social insurance numbers (SIN) of 20,000 patients.
Reaume-Zimmer explained that the SINs were collected for workplace insurance claims, as required by law.
She said a call centre has been established to provide patients information on credit monitoring services (519-346-4604).
In the meantime, ongoing patient care continues to be impacted in some areas.
Bluewater Health diagnostic and imaging labs in Sarnia and Petrolia have had to defer non-urgent cases.
Reaume-Zimmer said 3,500 appointments have already been canceled, “causing a significant and growing backlog.”
Sarnia Mayor Mike Bradley, who had been critical of the flow of information, is pleased a representative from Bluewater Health has finally spoken publicly.
“It’s welcome. I think it should have happened earlier. But it has happened. There’s a lot of discomfort in our communities about the accessing of these personal records. I hope now we can move forward and communicate, communicate, communicate. That’s what it’s all about. Even if you don’t have a lot to say sometimes,” said Bradley.
Bradley also wants the federal government to put a team in place to help public institutions deal with data breaches and cyber-attacks.
Reaction is also coming from health care watchdog, the Ontario Health Coalition.
Spokesperson Peter Bergmanis told CTV News public bodies need to re-think using private IT companies to manage personal data, as was the case in this ransomware attack.
“So much confidential material was lost to this nefarious third party. We have to put up much better public firewalls, and certainly have to re-think how we contract out data services too.”
CTVNews.ca Top Stories
![](https://www.ctvnews.ca/polopoly_fs/1.6976926.1721883767!/httpImage/image.png_gen/derivatives/landscape_800/image.png)
LIVE UPDATES Multiple homes, businesses 'lost' to wildfire in Jasper National Park: Parks Canada
Officials from Parks Canada and Jasper say "multiple structures, including a number of businesses and homes, in and around the town of Jasper, have been lost" to wildfire in Jasper National Park.
Alberta premier says a third, perhaps half, of all Jasper buildings destroyed by fire
Alberta Premier Danielle Smith says early reports indicate a third and perhaps up to half of all buildings in the historic Rocky Mountain resort town of Jasper have been destroyed in a wildfire.
Tourist suffers 3rd-degree burns to feet after losing flip flops amid soaring temperatures in Death Valley
A tourist was hospitalized after suffering serious burns on his feet on Saturday when he lost his flip flops at a U.S. national park where temperatures soared past 48 Celsius.
'There's mom and dad's house': New video appears to show destruction of Jasper neighbourhood
Video posted to social media on Thursday morning appears to show the charred remains of a Jasper, Alta., neighbourhood.
Prince William's 2023 salary revealed in new report
Newly released financial reports show that William, the Prince of Wales, drew a salary of $42.1 million last fiscal year, his first since inheriting the vast and lucrative Duchy of Cornwall.
Former judge with disputed Cree heritage likely has Indigenous DNA: law society
The Law Society of British Columbia says a DNA test shows a former judge and Order of Canada recipient accused of falsely claiming to be Cree "most likely" has Indigenous heritage.
Canada to bring home fewest Olympic medals since 2012, according to forecaster
Fewer Canadians are expected to reach the Paris podium than in the previous two Olympic Summer Games, a global data analytics company predicts.
Jennifer Aniston criticizes JD Vance for 'childless cat ladies' remarks: 'I pray that your daughter is fortunate enough to bear children'
Jennifer Aniston is criticizing JD Vance for comments he made in his past about women without children.
'Skibidi Toilet:' If you don't know what it is, you will
'Skibidi Toilet' is already an internet sensation and now its about to get even more exposure after the YouTube series is being developed for TV and film, according to a report by Variety.