CBSA says some travellers may not be able to use ArriveCAN due to Rogers outage
(Source: CBSA/Twitter)
Travellers may be impacted Friday by the ongoing Rogers network outage.
According to Canada Border Services Agency (CBSA), travellers who use Rogers as their provider may not be able to complete the ArriveCAN submission online or through the app due to the nationwide Rogers network outage.
The CBSA said for the duration of the outage, impacted travellers are required to submit their information using a Traveller Contact Information Form, to be completed prior to arrival at the border if unable to submit via ArriveCAN.
In a statement to CTV News Windsor late Friday afternoon, the CBSA said the Traveller Contact Information Form is available from the CBSA at the port of entry, and if no form is available, border services officers can collect the information from the traveller verbally upon arrival.
Paper copies of a traveller’s proof of vaccination, as well as their government-issued documents, will be required.
“The Agency is monitoring the situation and we would like to thank all travellers for their collaboration and patience,” the agency said.
The normal CBSA 1-800 numbers are also out of service so alternatively, people are being asked to call one of the following numbers:
1-204-983-3500
1-506-636-5064
1-905-679-2073
CTVNews.ca Top Stories
Quebec nurse had to clean up after husband's death in Montreal hospital
On a night she should have been mourning, a nurse from Quebec's Laurentians region says she was forced to clean up her husband after he died at a hospital in Montreal.
Cuban government apologizes to Montreal-area family after delivering wrong body
Cuba's foreign affairs minister has apologized to a Montreal-area family after they were sent the wrong body following the death of a loved one.
What is changing about Canada's capital gains tax and how does it impact me?
The federal government's proposed change to capital gains taxation is expected to increase taxes on investments and mainly affect wealthy Canadians and businesses. Here's what you need to know about the move.
'Anything to win': Trudeau says as Poilievre defends meeting protesters
Prime Minister Justin Trudeau is accusing Conservative Leader Pierre Poilievre of welcoming 'the support of conspiracy theorists and extremists,' after the Conservative leader was photographed meeting with protesters, which his office has defended.
Northern Ont. lawyer who abandoned clients in child protection cases disbarred
A North Bay, Ont., lawyer who abandoned 15 clients – many of them child protection cases – has lost his licence to practise law.
'One of the single most terrifying things ever': Ontario couple among passengers on sinking tour boat in Dominican Republic
A Toronto couple are speaking out about their 'extremely dangerous' experience on board a sinking tour boat in the Dominican Republic last week.
Boeing's financial woes continue, while families of crash victims urge U.S. to prosecute the company
Boeing said Wednesday that it lost US$355 million on falling revenue in the first quarter, another sign of the crisis gripping the aircraft manufacturer as it faces increasing scrutiny over the safety of its planes and accusations of shoddy work from a growing number of whistleblowers.
Bank of Canada officials split on when to start cutting interest rates
Members of the Bank of Canada's governing council were split on how long the central bank should wait before it starts cutting interest rates when they met earlier this month.
Fair in Ontario, flurries in Labrador: Weather systems make for an erratic spring
It's no secret that spring can be a tumultuous time for Canadian weather, and as an unseasonably mild El Nino winter gives way to summer, there's bound to be a few swings in temperature that seem out of the ordinary. From Ontario to the Atlantic, though, this week is about to feel a little erratic.
Shopping Trends
The Shopping Trends team is independent of the journalists at CTV News. We may earn a commission when you use our links to shop. Read about us.
Kitchener
-
Ont. teacher says she's being forced to switch pharmacies to maintain medication coverage
A Waterloo, Ont. teacher says she’s frustrated after learning the arthritis medication she depends on is no longer covered under her benefits plan and she'll have to switch pharmacies to avoid paying out of pocket.
-
Film crew transforms Cambridge pizza shop
A Cambridge pizza restaurant got a temporary makeover this week, turning into a fictitious donut shop as part of a film production.
-
Pedestrian seriously hurt after crash in Kitchener
A pedestrian had to be taken to an out-of-region hospital following a crash in Kitchener.
Windsor
-
Convicted killer can ask for parole now: Windsor, Ont. jury accepts 'faint hope' application
A Windsor man convicted in a violent murder 20 years ago was successful in his ‘faint hope’ bid for an early chance at freedom after a jury agreed he should be given the chance to apply for early parole eligibility.
-
Dandelions for daffodil month: Windsor-Essex craft brewers raise funds for Cancer Awareness Month
A Kingsville, Ont. brewer is dedicating sales of a special beer this month in honour of his late mother.
-
Essex concert series needs to pay its performers, say local musicians
If musicians are the sole focus of a commercial event, those performers should be paid for their efforts. That's according to a local musician who set up an online petition after the Town of Essex issued a call for artists to perform at their annual summer concert series for free.
Barrie
-
OPP confirm remains found are missing Thornbury man
OPP have confirmed that human remains found in Georgian Bay Township belong to 60-year-old Eric Spencer, who went missing in 2018.
-
U.S. Marshals join search for Wasaga Beach kidnapping suspect
U.S. Marshals joins search for Deshawn Davis, one of Canada’s most wanted, accused of the kidnapping of Elnaz Hajtamiri in Wasaga Beach January 2022 and the suspect in a nightclub shooting that took place in May of last year.
-
Failure to remain at a collision leads to stolen property charges: OPP
Failing to remain at a collision resulted in stolen property and impaired driving charges for one Innisfil resident.
Northern Ontario
-
Northern Ont. lawyer who abandoned clients in child protection cases disbarred
A North Bay, Ont., lawyer who abandoned 15 clients – many of them child protection cases – has lost his licence to practise law.
-
Garden River chief meets with disgruntled band members over payout concerns
Some members of the Garden River First Nation are demanding answers regarding the disbursement of the Robinson-Huron Treaty settlement funds.
-
'My stomach dropped': Winnipeg man speaks out after being criminally harassed following single online date
A Winnipeg man said a single date gone wrong led to years of criminal harassment, false arrests, stress and depression.
Ottawa
-
NCC buys golf course near Gatineau Park for $3.9 million
The National Capital Commission has purchased the old Dunnderosa Golf Course in Chelsea, Que., as part of its plan to acquire private properties in Gatineau Park.
-
Can cars and bikes fit on the Queen Elizabeth Driveway and Colonel By Drive?
There are questions about how the National Capital Commission might fit bike lanes on the Queen Elizabeth Driveway and Colonel By Drive.
-
Eastern Ont. knitters make 80 peacekeeper 'Izzy Dolls' for D-Day anniversary
Volunteers in Perth, Ont. have knit small peacekeeper "Izzy Dolls" that will be sent to France in commemoration of the 80th anniversary of D-Day and the Battle of Normandy.
Toronto
-
Speed limits to increase on some sections of Ontario highways, province says
The Ontario government says it will be raising the speed limit along certain stretches of provincial highways soon, including Highway 401 and Highway 403.
-
Driver dead after vehicle collides with parked trailer in Mississauga
A delivery truck driver is dead after a collision in an industrial complex in Mississauga Wednesday afternoon.
-
Toronto police release videos of suspect who allegedly bumped into stranger, stabbed them
Toronto police have released videos of a suspect who allegedly stabbed a stranger he bumped into in the city’s Mount Dennis neighbourhood earlier this week.
Montreal
-
Quebec nurse had to clean up after husband's death in Montreal hospital
On a night she should have been mourning, a nurse from Quebec's Laurentians region says she was forced to clean up her husband after he died at a hospital in Montreal.
-
REM delayed: Stations in West Island, North Shore now opening in 2025
Officials for Montreal's REM line confirmed that the lines to the West Island and the North Shore are being delayed and won't open until 2025.
-
Cuban government apologizes to Montreal-area family after delivering wrong body
Cuba's foreign affairs minister has apologized to a Montreal-area family after they were sent the wrong body following the death of a loved one.
Atlantic
-
A community in mourning: 16-year-old killed at Halifax parkade remembered
Community members gathered at a mosque for Ahmad Al Marrach — a 16-year-old murder victim — for his funeral on Wednesday.
-
N.S. man wins $1.5M through Atlantic Lottery
A Cape Breton man won $1.5 million after buying $200-worth of Atlantic Lottery Scratch’N Win tickets.
-
'Life was not fair to him': Daughter of N.B. man exonerated of murder remembers him as a kind soul
The daughter of a New Brunswick man recently exonerated from murder, is remembering her father as somebody who, despite a wrongful conviction, never became bitter or angry.
Winnipeg
-
'We are not here for tree preservation': Development company appealing latest decision with Lemay Forest
A new fight is gearing up at city hall over Lemay Forest.
-
'I just wanted to stand out': Winnipeg Jets fan goes viral for wearing salmon shirt at Whiteout
A Winnipeg Jets fan found a unique way to stand out amid the Winnipeg Whiteout; he wore a salmon-coloured shirt.
-
Eradication of Manitoba's wild pigs 'just not realistic' expert warns, but new funding will help
A Canadian expert warns eradicating an ever-increasing population of wild pigs in Manitoba likely won't be possible, but new money from the provincial and federal governments will help in the fight to get the invasive species under control.
Calgary
-
Calgary rezoning debate continues into day three
Three days into Calgary's public hearing on proposed rezoning and nearly 200 speakers later, some councillors say there's a clear pattern when it comes to what they're hearing from people presenting.
-
Auburn Bay community members rally around grieving widow, three young children
Residents of one southeast Calgary neighbourhood have raised thousands of dollars to support a family grieving the losses of a father and grandfather.
-
Fire risk for southern Alberta high: Natural Resources Canada
It’s not even May 1 and the fire risk for southern Alberta is already alarming.
Edmonton
-
Nurse practitioners to make 80% as much as family doctors for publicly-funded primary care
The Alberta government says it will pay nurse practitioners 80 per cent of what family doctors are paid – if they want to practice comprehensive primary care.
-
Measles case in Edmonton prompts exposure warning
Alberta Health Services issued a measles alert in Edmonton Wednesday after confirming a case.
-
7 surveillance videos linked to extortions of South Asian home builders in Edmonton released
The Edmonton Police Service has released a number of surveillance videos related to a series of extortion cases in the city now dubbed 'Project Gaslight.'
Vancouver
-
'Enjoy the run' but don’t expect major economic boost from Canucks playoffs: expert
A Canadian sports economist is encouraging Canucks fans to enjoy the team’s playoff run, but cautioning against having big expectations around economic spinoffs.
-
Woman who killed Reena Virk calls new TV series disrespectful to victim
The B.C. woman convicted of killing Reena Virk described the TV series dramatizing the notorious 1997 murder as disrespectful to the victim and her family.
-
'It was instant karma': Viral video captures failed theft attempt in Nanaimo, B.C.
Mounties in Nanaimo, B.C., say two late-night revellers are lucky their allegedly drunken antics weren't reported to police after security cameras captured the men trying to steal a heavy sign from a downtown business.
