What City of London services are impacted by the inside workers strike?

A number of services provided by the City of London's inside workers remain open, but some are running with reduced hours and still others are completely shut down.

Below is a complete list of what's available and what's not, as well as the hours of service, provided by the City of London. Anyone who requires additional information can call 519-661-4500.

Adult Sports Leagues - Open:

All programs and activities as scheduled.

Contact: 519-661-5575 (Staffed Line)

Advisory Committees - Partially Opened:

Only the London Advisory Committee on Heritage and the Accessibility Advisory Committee will meet when required to do so to meet legislation.

Animals - Open:

Dead Animals - Please call dispatch at 519-661-4965 (Staffed Line). Usually picked up in 48 hours.

Live Animals - Please call LACC at 519-685-1330.

Animal Licensing - Open:

Renewals of cat and dog licensing will continue to be provided subject to staff availability. New licenses and renewals are purchased from LACC at 121 Pine Valley Blvd. The City Clerk's Office only processes renewals.

Arenas - Ice Pads - Open:

All operations and programming at arenas continue as scheduled.

Contact: 519-661-5575 (Staffed Line)

Raffle, Bingo, Nevada Lottery Licenses - Open:

Raffle, Bingo and Nevada Lottery Licensing will continue to be provided - 3rd Floor, City Clerk's Office.

Contact: 519-661-4530

Building Permits and Applications - Open with Reduced Hours:

Open 9am to Noon, Subject to Change

Acceptance of building permit applications, pool fence applications, and minor variance applications only. Sign permit applications will not be accepted. Only cheques will be accepted as form of payment, made payable to the City of London.

Review of building permit applications will continue, but with delays.

• All e-permitting services will be suspended.
• 3 day permit application requests will not be accepted.
• Building inspections will continue to occur but with delays.
• The IVR phone system for booking inspections will be suspended. Please email [e-mail] with the subject line "building inspection request" and the necessary details in the body of the email.

For more information on application submission, please click here.

Bulk Water Cards:

Bulk water cards can be topped up at 663 Bathurst Street, 1st Floor. Only cash or cheque will be accepted as payment.

Burial Permits - Open:

Burial permits will be issued, as required.

Contact: 519-661-4530 (Staffed Line: 8:30am to 4:30pm, 3rd Floor, City Clerk's Office)

Business Licensing (Taxi, Business and Residential Rental Unit Licensing) - Closed:

Business Licensing will be discontinued and there will not be inspections for any type of pending licensing applications. Taxi enforcement will continue.

By-Law Enforcement:

No by-law enforcement available except receiving complaints for emergency inspections only for unsafe conditions.

• Swimming pool fence complaints and lawyer's letter requests will be accepted via email to [e-mail];
• Ponding, open excavations and stagnant pool complaints will be accepted via email to [e-mail]

Child Care - Open at Reduced Service Level:

• The office located on the 4th floor of Market Tower (151 Dundas Street) will be open for limited hours (from 10am to 2pm).
• Applications for child care fee subsidy can continue to be dropped off, mailed or submitted electronically.
• Emergency applications only will be processed. Emergencies include children at risk, families exiting the Ontario Works program for employment or to attend education; and current fee subsidy clients with model of care change.
• Clients who already receive child care fee subsidy should continue to advise changes in circumstances (mail or drop box).
• Urgent messages regarding child care, please call 519-661-4834 (Staffed Line)
• Fee subsidy invoices, regular monthly grant payments, wage enhancement grant applications will continue to be processed.

Civic Garden Centre - Open:

All programs and activities continue as scheduled.

Contact: 519-661-5575 (Staffed Line)

Civil Marriage Ceremonies - Open:

Will be provided, subject to staff availability.

Contact: City Clerk's Office at 519-661-4530

Claims/Injury to Person or Property:

Questions about claims against the City of London for injury or damage to property, please call 519-661-2500 Ext. 5435 or e-mail [e-mail]

Clerk's Office - 3rd Floor, City Hall - Open From 8:30am to 4:30pm:

• Burial permits will be issued, as required
• MFIPPA requests as required (Freedom of Information) will be accepted at the 3rd floor, City Clerk's counter and will be processed to the greatest extent possible under the circumstances.
• Commissioner of Oaths as required
• Lottery Licensing
• Marriage Licensing
• Civil Marriage Ceremonies
• Renewals for dog and cat licenses
• Corporate Records Management
• Public Notices
• Heritage Register
• Council Policies
• Municipal Election
• Limited and reduced internal and external mail services
• Reception and concierge services

Contact: 519-661-4530 (Staffed Line for all Clerk's Inquiries)

Clerks - Standing Committee/Council/Advisory Committee:

Open: Standing Committees and Council as required to meet legislative requirements.

Partially Open: Advisory Committee, Task Force and other Working Group meetings as well as meetings of external groups will be discontinued at City Hall except for the Advisory Committee on Heritage and the Accessibility Advisory Committee who will meet when required to meet legislation.

Open: OMB and ARB hearings have not been cancelled by the City (each board will have to determine if a hearing will be held).

Commissioner of Oaths - Open:

3rd Floor, City Clerk's Office

Contact: 519-661-4530

Community Centres - Open:

All programs and activities continue as scheduled.

Contact: 519-661-5575 (Staffed Line)

Community Centres Meeting Rooms - Open:

Existing bookings continue as scheduled. New bookings can be made through 519-661-5575 (Staffed Line).

Community Development and Funding - Open:

Support provided to current initiatives.

Community/Sport Programming - Open:

All programs and activities continue as scheduled.

Contact: 519-661-5575 (Staffed Line)

Construction Projects - Open:

All programs and activities continue as scheduled.

Councillors Office - Open From 8:30am to 4:30pm (Closed During Lunch):

Contact: 519-661-5095

Councillors Meetings - Open:

Public notice regarding Council meetings (if required) will be posted on the website. Agendas will be posted on the website and copies will be available at the Clerk's Office, on the 3rd floor of City Hall, or at the meeting. For more information, please call 519-661-4530.

Court House (Municipal - POA) - Open:

Provincial Offences Court sessions continue at 824 Dundas Street (8:30am until the courts are completed).

Provincial Offences Court administration office at 824 Dundas Street will be open from 8:30 am to noon only for the filing of court documents.

No staffed line – please e-mail Michael Schulthess ([e-mail]) if required.

Closed: the counter at the Provincial Offences Court. No phone calls or in-person fine payments can be made at 824 Dundas Street.  These fines must still be paid.  Options for payment include:

●     On-line at www.paytickets.ca

●     In-person payment at any other Provincial Offences Court in Ontario

●     *Mail the payment to the Provincial Offences Court

●     *Place the payment in the drop box in the front of the building at 824 Dundas Street

* Payments received at 824 Dundas Street will not be processed during the Work Stoppage.  If you require reinstatement of a driver’s licence payments should be made at any Provincial Offences Court Office located in other cities in the Province. 

Customer Service - Parks and Recreation:

For customer service general inquiries, please call 519-661-5575, subject to system availability. In person service limited to Market Tower, Canada Games Aquatic Centre, South London Community Pool, and North London Optimist Community Centre.

Regular Hours: Monday through Friday, 8:30am to 4:30pm

Day Camps - Children - Open:

All programs and activities continue as scheduled.

Contact: 519-661-5575 (Staffed Line)

Dead Animals - Open:

All outside operations are expected to remain business as usual noting there may be delays crossing picket lines at various Operation Centres. Calls can be referred to dispatch at 519-661-4965 (Staffed Line).

Discretionary Benefits:

Items that will be covered are: funerals, utility disconnections and medical emergencies that threaten the health and safety of the individual.

Emergency applications only will be completed.

The discretionary benefits program can be accessed by calling 519-661-4520 (Staffed Line).

Emergency Services - Open:

Emergency services including Police, Fire and Ambulance are not affected and will continue as usual.

Finance - Open From 8:30am to 4:30pm:

• Accounts payable cheque runs will be reduced to once a week and will be processed centrally.  Only payments required for legislative or legal purposes will be made during the first two weeks.
• Payments related to construction payment certificates will continue to be paid; expect delays in payment of up to two weeks.

Only 1 staffed line:

• Financial Services: 519-661-4643 (No Voicemail)

The following Public lines will not be staffed and will be forwarded to the main line Concierge queue:

• Accounts Payable: 519-661-4960, Press “2”

All inquiries to the Corporate Accounts Payable area should be sent to: [e-mail]

• Finance Administration: 519-661-4960, Press “1”
• Accounts Receivable: 519-661-5706

All inquiries for Finance Admin and Accounts Receivable areas should be sent to: [e-mail]

Freedom of Information - Open:

MFIPPA requests as required (Freedom of Information) will be accepted at the 3rd Floor, City Clerk’s counter and will be processed to the greatest extent possible under the circumstances.

Garbage - Open:

Garbage and recycling will continue as usual.

Calls to be directed to 519-661-4570 or email is preferable to [e-mail]

All outside operations are expected to remain business as usual noting there may be delays crossing picket lines at various Operation Centres.

Golf Courses - Open:

At all three courses, all programs and activities continue as scheduled.

Contact: 519-661-4450 (Staffed Line)

Gymnasium Rentals - Open:

Existing bookings continue as scheduled. New bookings can be made through 519-661-5575 (Staffed Line).

Heritage Register - Open:

Will continue to be maintained in accordance with legislation.

Homelessness Prevention - Open:

Payments to funded organizations will continue.

Housing Access Centre - Closed:

The Housing Access Centre at 379 Dundas Street will be closed and phones will not be answered.  Rent Geared to Income Assisted Housing applications will not be accepted in-person at this location.  Applications and changes in circumstances can be mailed to City Hall or dropped off at the Ontario Works office, 2^nd Floor Market Tower (151 Dundas Street).

Human Resources and Corporate Services - Open:

All services will continue to be offered.

Injury to Person or Property:

Questions about claims against the City of London for injury or damage to property can call 519-661-2500 Ext. 5435 (Staffed Line) or email [e-mail]

Inspections:

Building permit inspections will be conducted with limited resources. Contractors and owners must contact the Building Division via email [e-mail] with “Building Inspection Request – address – type of inspection” identified in the subject line. Permit number and contact information to be included in the body of the email.

Living in the City Ads - Open:

Living in the City ads will continue in the London Free Press for statutory notices, as required.

Marriage Licences - Open:

Marriage Licences will be available at City Hall, City Clerk's Office, 3rd Floor.

Contact: 519-661-4530

Municipal Election - Open:

Services will continue to be provided in accordance with legislation, as needed.

Contact: 519-661-4530

Neighbourhood Playground Programs - Open:

All programs and activities continue as scheduled.

Contact: 519-661-5575 (Staffed Line)

Ontario Works - Reduced Service Levels:

Contact: 519-661-4520 (Staffed Line)

Applications for Ontario Works will be accepted at 519-661-4520

• Ontario Works office will be open for limited hours (from 10am to 2pm) at 151 Dundas Street, 2nd Floor (Market Tower)
• Ontario Works Employment Resource Services located in the 2^nd Floor Customer Service Centre of Market Tower will be closed 
• Ontario Works cheques will continue to be mailed or deposited directly into client’s account
• Clients should continue to advise our office of any changes in circumstances (mail, drop off box in Market Tower, phone)
• General Inquiries: phone line is open 8:30am to 4:30pm for inquiries, urgent issues and for clients to inform our office of any changes (519-661-4520). Clients should not call or e-mail the caseworker.
• Ontario Works Interactive Voice Response System (1-800-808-2268) to access information about Ontario Works cheques.
• Payments to Ontario Works can be made at the 2nd Floor Ontario Works Office, 151 Dundas Street (Market Tower)
• Ontario Works complaint line to leave a message, 519-661-4520 (Staffed Line)

Outside Works - Open:

All outside operations are expected to remain business as usual nothing there may be delays crossing picket lines at various Operation Centres.

Parks Project Contracted:

Contact: 519-661-4980 (Staffed Line)

Parking Enforcement Payment Office - Closed but payments still due

The Parking Enforcement Office at 824 Dundas Street will be closed to the public; however, parking tickets must still be paid.

Options for payment include online, mail the payment to the Parking Enforcement Office, or place payment in the drop box in the front of the building at 824 Dundas St.

Parking Enforcement first attendance reviews will not be scheduled.

Phone line and [e-mail] will not be responded to.

New properties will not be added and no inspections will take place for the private property enforcement program.

Permits for Approved Works:

Only emergency requests will be addressed.

Contact: 519-661-4570

Pesticides:

Record, name, address and phone number.  The pesticide education co-ordinator will return call when the Work Stoppage is over.

Planning - Open with Reduced Hours:

Open: 8:30am to Noon, Subject to Change

Applications for rezoning, Official Plan amendments, will be accepted, but expect delays in processing.

Contact: 519-661-4980 (Staffed Line)

Pot Holes - Open:

Contact: 519-661-4570, but preferable to email [e-mail]

All outside operations are expected to remain business as usual noting there may be delays crossing picket lines at various Operation Centres.

Pool Operations and Aquatics - Open:

All programs and activities continue as scheduled at all indoor and outdoor pools.

Contact: 519-661-5575 (Staffed Line)

Provincial Offences Court Sessions/Court Filing - Open:

Provincial Offences Court sessions at 824 Dundas Street (8:30am until the courts are completed).

Provincial Offences Court administration office at 824 Dundas Street will be open from 8:30am to Noon only for the filing of court documents.

No staffed line – e-mail Michael Schulthess ([e-mail]) if required.

Provincial Offences Payment Office - Closed:

The counter at the Provincial Offences Court will be closed. No phone calls or in-person fine payments can be made at 824 Dundas Street.  These fines must still be paid.  Options for payment include:

●     On-line at www.paytickets.ca

●     In-person payment at any other Provincial Offences Court in Ontario

●     *Mail the payment to the Provincial Offences Court

●     *Place the payment in the drop box in the front of the building at 824 Dundas Street

* Payments received at 824 Dundas Street will not be processed during the Work Stoppage.  If you require reinstatement of a driver’s licence payments should be made at any Provincial Offences Court Office located in other cities in the Province. 

No staffed line – e-mail Michael Schulthess ([e-mail]) if required.

Provincial Offences (POA) Collections) - Closed:

No staffed line - the following public line will be forwarded to the main line concierge queue:

POA Collections: 519-661-5140

See POA Court Sessions and POA Payment Office for further details.

Purchasing and Supply:

The Purchasing Office at 267 Dundas Street 4^th Floor, will be open 8:30am to 4:30pm, Monday to Friday (except for Statutory Holidays observed by the City of London). Tenders will be opened publicly, but delays for all services are to be expected. 

Reception and Customer Service - Open:

Reception and Customer Support services will continue to be provided in the lobby of City Hall.

Contact: 519-661-4500

Records Management:

Open: will be continued, however searches and retrieval of records will be done on a very limited basis.

Contact: 519-661-4530

Closed: The Records Retention Office on the Lower Level will be closed.  For emergency records retrievals, contact the Clerk’s Office, 3rd Floor, City Hall.

Recreation Services and Programs - Open:

Contact: 519-661-5575 (Staffed Line)

Recycling - Open:

Garbage and recycling will continue as usual.

Contact 519-661-4570 but preferable to email [e-mail]

All outside operations are expected to remain business as usual noting there may be delays crossing picket lines at various Operation Centres.

Senior Centres - Open:

All programs and activities continue as scheduled.

Contact: 519-661-5575 (Staffed Line)

Service London/Service Business London - Closed:

Reduced service level - administrative and research functions only.

Sewer Complaints and Flooding:

Contact: 519-661-4965 (Staffed Line)

Sidewalk Repair - Open:

All outside operations are expected to remain business as usual noting there may be delays crossing picket lines at various Operation Centres.

Spectrum Programming - Open:

All programs and activities continue as scheduled.

All automated on-line Spectrum program registration services or call 519-661-5575 (Staffed Line).

Storybook Gardens - Open:

All programs and activities continue as scheduled.

Contact: 519-661-5575 (Staffed Line)

Street Lighting Outages - Open:

Contact: 519-661-2641 (This line is staffed by Langley Utilities)

Tax Payment Office - Closed:

The counter at the 4^th Floor, City Hall tax office will be closed and no in-person tax payments will be accepted.

No staffed line – the following Public line will not be staffed:

• Property Tax: 519-661-4540

This main tax line will have a message on it detailing options for making payments.

Taxes must still be paid and the options for payment are:

• make payment through your financial institution
• place cheque and payment stub in a sealed envelope in the drop box on west side of City Hall
• pre-authorized payment
• mail cheque and payment stub to City Hall

Tax refunds and vacancy and charity rebates will not be provided.

Taxi Enforcement:

Taxi Enforcement will continue. Any illegal or bandit cabs in violation of various provincial legislation are subject to legal action and investigation by London Police Services.  

Tourism London - Open:

• Downtown Information Centre will be open 7 days a week; 8:30am to 4:30pm Monday to Friday.
• Administrative Offices will stay open from 8:30am to 4:30pm Monday to Friday.

Wellington Road Tourist Information Centre will be closed.

Tours of City Hall - Closed.

Traffic Signal Outages - Open:

Contact: 519-661-2641 (This line is staffed by Guild Electric)

Tree Trimming/Fallen - Open:

All outside operations are expected to remain business as usual noting there may be delays crossing picket lines at various Operation Centres.

Trip and Falls:

Questions about claims against the City of London for injury or damage to property, contact 519-661-2500 Ext. 5435 or email: [e-mail]

Water Complaints:

Contact: 519-661-4739 (Staffed Line)

Website:

The City of London Website will be updated with information about available and discontinued services.

During a Work Stoppage, only Work Stoppage related or other emergency information will be posted on the City’s website. Public notices/meeting agendas regarding Council meetings will be posted to the website.

Weed Control:

Information will be forwarded to area supervisor.