For the second time this summer Canada Post has turned down city council's request for a face to face discussion about new community mailboxes.
While the Crown corporation has committed to a public process, councillors are left scratching their heads about Canada Post's decision not to attend Monday's committee meeting about municipal concerns.
The decision comes despite growing frustration and confusion about the locations selected by Canada Post for 1,500 community mailboxes in north and east London, where door to door service will end this fall.
Dick Wales has two community mailboxes near his house, while one is on a sidewalk, the other forces people onto the street.
"The governments at different levels haven't agreed upon what the approach should be. Who is responsible to clear the snow, what type of lighting should it have?" he says.
Concerns related to maintenance, safety and liability are expected to be addressed at a meeting on Monday, but despite requests from council and the public, no one from Canada Post will be there.
"Canada Post will not be participating, we have a process to consult municipalities, we are doing this process with London," says Anick Losier of Canada Post.
Councillor Josh Morgan says, it "makes it difficult if one side is not attending, however, it doesn't mean we can't move forward. We made every opportunity to inform Canada Post of the meeting."
Last month council asked Canada Post to pause installations until after a meeting to discuss concerns and an agreement about liability and maintenance could be signed.
But installations have not slowed, so Morgan says council will have to consider its next steps.
"This will be our first opportunity to dig back into what's been done and ask further questions on it," he says.
