After his medical documents were found in a recycling bin near a downtown pharmacy, one customer went in to get answers.

The owner of The Medicine Shoppe, Gossette Radlein, would not speak with CTV News, but she did speak with Michael Burtis.

He is one of nine people whose medical information was found in a recycling bin outside an apartment building at 425 King Street, next to the pharmacy.

"She was very apologetic for that and guaranteed - guaranteed - that it will never happen again," Burtis says.

Radlein would not explain to CTV News how the paperwork got into the recycling bin next door.

The apartment's superintendent, Lloyd Morden, went to return the papers he had found to the pharmacist on Wednesday morning.

He says, "I asked her, 'Please stop using my recycling bins,' I said, 'Here's all the patient information I return to you,' and all she said four-five times was, 'No comment.'"

The Ontario College of Pharmacists says pharmacies should ensure that records marked for disposal are physically segregated from other records in a secure area and clearly marked for disposal.

That's how it's done at Pond Mills Medical Pharmacy, as Mike Bosta explains, all staff are trained to deal with confidential information so it doesn't get into the wrong hands.

"We have two bins here, any confidential goes in here."

Burtis says Radlein was unsure how the papers got into the recycling bin next door, but explained their process to him.

"She's reassured me, showed me exactly, upstairs, their system, and what they are doing and how quarterly they have the stuff shredded."

He says he's satisfied with the explanation and will continue to use the services at The Medicine Shoppe.