How long you can expect to wait for police in London on the rise
Police response times are suffering in London as officers face increasingly complex calls for help.
On Thursday, the London Police Services Board received the 2020 Annual Report on policing, including average response times to 911 calls.
The highest priority calls (Code 1), life-threatening emergencies, now take an average of nine minutes between calling 911 and the arrival of a police officer.
Urgent calls of a non-life-threatening crime in progress now takes two hours and 44 minutes on average, and the response to non-urgent calls averages over 13-and-a-half hours.
“That’s very valuable time. Evidence, life and health are at risk,” says Rick Robson on behalf of the London Police Association (LPA), the union that represents officers.
Deputy Chief Stuart Betts told the police board that response times reflect the rising complexity of policing.
“The nature of the calls has changed,” explained Betts. “The complexity has increased, and it's part of an overall increasing degree of complexity in the justice system.”
Since 2011, the average time spent on each police call has risen 27 per cent, to two hours and 41 minutes.
(Source: 2020 Annual Report to London Police Services Board)
(Source: 2020 Annual Report to London Police Services Board)
The LPA says the situation is taking a toll on officers.
“Our officers are burning out,” admits Robson. “They cannot continue to go significant call to significant call and continue to have 50 to 100 calls waiting in the queue for them.”
The nine-minute response for “lights and siren” emergency calls represents the time between a 911 call is placed and an officer arriving on scene, including two minutes and thirty-five seconds (average) that the caller speaks to an operator before police are dispatched.
(Source: 2020 Annual Report to London Police Services Board)
(Source: 2020 Annual Report to London Police Services Board)
Unlike fire and ambulance service, there is no target for police response times.
Betts says in part that’s because police are dispatched from vehicles in the field rather than neighbourhood stations.
Betts and Robson agree that speeding up response times will require system-wide change.
“Unless there is a change from police being the front line for mental health and other social ills, the only other answer is more resources,” says Robson.
“Quite frankly, adding more officers will make an impact, but it won’t make a defining impact,” explains Betts. “There are more things we can do like adding technology that will allow us to be in the right place at the right times.”
CTVNews.ca Top Stories
Several flight attendants from Pakistan have gone missing after landing in Canada
Multiple flight attendants from Pakistan International Airlines have abandoned their jobs and are believed to have sought asylum in Canada in the past year and a half, a spokesperson for the government-owned airline says.
Cargo ship had engine maintenance in port before Baltimore bridge collapse, officials say
The cargo ship that lost power and crashed into a bridge in Baltimore underwent 'routine engine maintenance' in port beforehand, the U.S. Coast Guard said Wednesday.
A Nigerian woman reviewed some tomato puree online. Now she faces jail
A Nigerian woman who wrote an online review of a can of tomato puree is facing imprisonment after its manufacturer accused her of making a “malicious allegation” that damaged its business.
Far North police 'dispatch' polar bear stalking schoolyard
Police and local hunters in an Ontario Far North First Nation community have “dispatched” a polar that was showing abnormal behaviour and treating the area as a hunting ground.
Donald Trump assails judge and his daughter after gag order in N.Y. hush-money criminal case
Donald Trump lashed out Wednesday at the New York judge who put him under a gag order that bars him from commenting publicly about witnesses, prosecutors, court staff and jurors in his upcoming hush-money criminal trial.
Families shocked after Niagara Falls hotel cancels bookings made year in advance of solar eclipse
After having the foresight to book their Niagara Falls hotel rooms more than a year in advance, several families planning to take in the solar eclipse next month were shocked to find out their reservations had been cancelled.
B.C. rescuers face 'high likelihood' of failure to reunite orphaned orca with pod
The race to reunite an orphaned orca calf that’s stuck in a shallow lagoon with a neighbouring pod has entered its fifth day, and a marine scientist says the clock is ticking.
Video shows police interrupting auto theft in progress outside Toronto home
New video footage obtained by CP24 shows the attempted theft of a vehicle in a North York driveway earlier this month that was ultimately interrupted by police.
What happens after we die? Most Canadians say an afterlife does exist, survey shows
A new survey from the Angus Reid Institute has found that a majority of Canadians believe in some form of life after death, a proportion that has held steady for decades.