Clients of a London spa are fearful they're out of luck and out money. Avid MediSpa at Adelaide Street and Oxford Road has been dark for several weeks, although signs indicate it will re-open and the owner says they have nothing to fear.

Still, complaints from customers to the company and to the Better Business Bureau of Western Ontario are building up.

Brittany Fazio stopped by the spa on Tuesday to check on her appointment.

She and other clients expect a spa experience or treatments like laser hair removal, but instead have been greeted by a locked door, darkness, and a note indicating a laser problem.

Fazio and several other clients who reached out to CTV News fear they may be out anywhere from $200 to $600.

None of them have been able to get inside for weeks. Fazio says "We haven't had really an explanation, they've just said they were renovating and were closing and reopening and that's never happened."

At the Better Business Bureau location in London the complaints are coming in.

Five have been filed in recent days, prompting the organization to look into the matter even though Avid MediSpa is not a member.

Deborah Brady of the BBB says "In this particular case we haven't yet had a response from the business owner and without that business response we'll have to close the complaints as unresolved and the business would ultimately have an 'F' rating.

"If however the business does respond back to us, then we might be able to work out a situation where the consumers will be ultimately satisfied."

The owner of the building where the spa is located says rent has been paid until June, although he's waiting for the July cheque to clear.

But all Fazio really wants to know is the status of the business, which as of early this afternoon continues to offer packages on a popular online site.

Owner Mike Jardim spoke to CTV News by phone late Tuesday afternoon.

He makes it clear an electrical problem caused serious damage to his laser equipment and he says replacements have been hard to find.

Jardim says he will offer solutions for any upset customers once Avid MediSpa reopens, something he hopes will happen as soon as equipment is secured.

"We will reimburse anybody that feels they've been slighted or feel they haven't got a fair share. And, anyone that has missed a treatment, we told them we will give them two treatments for any treatments they've missed."

He also tells CTV News he hasn't heard from the BBB. He says he's been in business for over eight years and has built a strong and loyal customer base.

But Fazio says she's done waiting and will not look into long-term spa treatments - at any business - again.

"A year is along time, so I think now that this has happened, I don't think I would do it again."